Effective Date: July 1, 2025
Contact: info@kitchenaidsupport.com | 844-543-1116
1. Appointment Cancellations
1.1 Cancelling Scheduled Services
If you need to cancel your scheduled service, please notify KitchenAid Support and Sales at least 24 hours in advance to avoid cancellation fees.
Cancellations made within 24 hours of your appointment may result in a late cancellation charge.
If our technician arrives on-site and is unable to complete the service due to access issues or other conditions beyond our control, a service call fee may still apply.
1.2 Missed Appointments
Failure to be present at the time of your scheduled appointment without prior notification will result in a service call fee.
2. Deposit Terms
2.1 Deposit Policy
All deposits paid to KitchenAid Support and Sales are non-refundable. These deposits secure your appointment and allow us to source and reserve parts specifically for your service.
2.2 Deposit Credit
Any deposit paid will be credited toward the final balance due for the service performed.
3. Refund Policy
3.1 Services Rendered
We do not issue refunds for services that have already been completed. If your appliance continues to experience issues after service, we will assess the problem and recommend appropriate solutions under our warranty policy.
3.2 Customer Satisfaction
If you are dissatisfied with the service provided, please contact us within 24 hours of the service date. We are committed to resolving issues promptly, which may include additional service, provided it falls within the scope of our warranty terms.
4. Service Warranty
4.1 Labor Guarantee
We offer a 30-day warranty on all labor performed. This warranty excludes consumables and external parts such as refrigerants, filters, fuses, access valves, or wear-related components.
4.2 Submitting Warranty Claims
To initiate a warranty claim, you must notify us within 24 hours of noticing the issue and allow our technician access to diagnose and complete the repair.
4.3 Warranty Conditions
Warranty coverage applies only to services performed by KitchenAid Support and Sales. Work completed by other contractors or referrals is not covered.
5. Estimates and Billing
5.1 Estimates
We provide a written estimate before beginning any repair work. No additional charges will be incurred without your express approval.
5.2 Diagnostic Charges
If you choose not to proceed with the repair after diagnosis, a diagnostic fee will apply as stated prior to the appointment.
6. Contact Us
For any questions or concerns regarding cancellations, deposits, refunds, or warranty claims, please contact us:
KitchenAid Support and Sales
Phone: 844-543-1116
Email: info@kitchenaidsupport.com